1. Indemnification and Liability
1.1,Limitation of Liability
QIOD is neither an insurer nor a guarantor and disclaims such capacity. Clients seeking a guarantee against loss or damage should obtain appropriate insurance.
Subject to the Client's instructions as accepted by QIOD (as specified in the terms of reference), QIOD will issue the Report relating to the facts as recorded by it within the limits of the instructions received and on the basis of the documents and information provided by the Client ,but QIOD is under no obligation to report upon any facts or circumstances which are outside the specific scope of its assignment. QIOD advice is given only in relation to documents and information provided by the Client, and QIOD cannot be held liable if it has received incomplete or erroneous information. In the event of false information being given to QIOD by a third party, QIOD accepts no liability.
QIOD undertakes to use its best efforts and to exercise due care and skill in the performance of its Services, and accepts liability only in case of negligence proven by the Client.
QIOD does not repack goods following an inspection; this should be performed by the supplier. Should the client request AI repackage the goods, QIOD is not liable for any possible damages or losses incurred related to the repacking process.
1.2 Indemnification
1.2.1 In the event of QIOD being held liable in respect to any claim of loss, damage or expense of whatsoever nature and however arising, its liability to the Principal shall in no circumstances exceed 2 times the total aggregate sum of fees paid for the specific single service for which a claim is made if no approved reference sample was provided by the Client, and 4 times if an approved reference sample was provided and available for the inspector at the factory on the day of inspection. AQL minimum general inspection level II per product reference. See our AQL chart for details.
1.2.2 In addition, in case of Services of pre-shipment inspections:
Where less than 100% of the production is complete, our responsibility will only extend to those items completed at the time of inspection;
The Report does not constitute evidence of shipment.
2. Intellectual Property
2.1 QIOD is and will remain the owner of all possible intellectual property rights and database producer rights relating in general to the provision of the Services provided by QIOD, in particular with regard to the techniques and processes it uses to gather the information, the way to present the information, certificates or other documents and the raw information collected during the course of the Services. QIOD will be free to host, store and publish all its intellectual property rights and all information collected and to use it for example to offer new kinds of services or to compile data.
3 Invoicing, Fees and Payment
3.1 Payment
Payment is expected online upon booking prior to take action on the Services. Should payment occur after the performance of the Services, an extra 5% charge will be added to the order pricing?
All Inspections and Audits should paid individually online and offline upon receive of invoice. Frequent service user can contact for monthly billing.
QIOD offers three payment solutions, accepting both online and offline payments:
3.1.1 Online payments: QIOD accepts payments via online service providers Paypal and PayU India (Citrus). Payments settled via these third party payment processing services are subject to their terms and conditions and payment processing fees.
You may find these terms and conditions on their respective websites at www.payumoney.com and www.paypal.com
3.1.2 Offline payments: Invoices can be settled offline by transfer (T/T) for an extra +5% handling fee or Cheque payment through local vendors. For Cheque payment the invoice will raise in the name of check issuer, frequent service user can apply for monthly invoice under terms and condition agreed by both parties. Monthly invoices are payable immediately upon receipt of invoice, each party bearing their own bank charges (including intermediary bank charges if client’s bank doesn’t process the transfer themselves). Late payment will incur an interest charge at 2% per month, or fraction thereof.
4. Cancellation Policy
4.1 Cancellation charges: we accept cancellation until 24 hours India day time 5.PM, The Time before 24 hours the projected Inspection date. After this limit, the Services booked will be charged in full man day.
QIOD advises its clients to then re-charge this cost to their factory when the factory is proven to have made a mistake.
In the case of an Order paid online and cancelled, QIOD will credit the buyer's Credit Card account with Paypal Refund solution.
4.2 In the event that QIOD is being prevented from performing or completing in full requested Services, for any reason beyond its control, such as but not limited to, wrong information given by Client or Factory (e.g. goods not ready for Inspection despite information given by Factory.), the Client agrees to:
4.3Reimburse any expenditure, and out of pocket expenses made or incurred in relation to these Services;
4.4 Pay proportion of fees due for Services actually rendered and to release QIOD from all responsibility for partial or non-performance of the Services.
In the event when the Inspection must be cancelled on the projected Inspection day, because of wrong information given by Client or Factory (e.g. goods not ready for Inspection despite information given by Factory,), the man-day will be considered spent, and QIOD will charge full fee to Client as a 'aborted Inspection' fee. Clients having full freedom to recover this charges from their factory when the factory is proven to have made a mistake. .